Terms and Conditions

Article 1 - Definitions

In these terms and conditions::
Reflection time: the period within which the consumer can make use of his
right of withdrawal;
Consumer: the natural person who does not act in the exercise of profession or
company and a distance agreement with the entrepreneur;
Day: calendar day;
Endurance transaction: a distance agreement with regard to a series of
products and/or services, the delivery and/or purchase obligation of which is over time
spread;
Sustainable data carrier: any means that capable of the consumer or entrepreneur
states to store information that is personally addressed to him in a way
future consultation and unchanged reproduction of the stored information
makes it possible.
Right of withdrawal: the possibility for the consumer to finish within the cooling -off period
to see the distance agreement;
Entrepreneur: the natural or legal person who on products and/or services
offers distance to consumers;
Distance agreement: an agreement in which in the context of a
Entrepreneur organized system for distance sales of products and/or
services, up to and including the conclusion of the agreement made use exclusively
Is from one or more techniques for remote communication;
Technology for remote communication: means that can be used for it
concluding an agreement, without the consumer and entrepreneur simultaneously
The same space has come together.
General Terms and Conditions: the present general terms and conditions of the
Entrepreneur.

Article 2 - Identity of the entrepreneur

Company name: [Your company name]
Business address: [Your company address]
support@[your disturbing name] .nl
Chamber of Commerce number: [your Chamber of Commerce number]
VAT identification number: [Your VAT ID]

Article 3 - Applicability

These general terms and conditions apply to any offer of the entrepreneur
and on every distance agreement and orders between
Entrepreneur and consumer.
Before the distance agreement is concluded, the text of this will be
general terms and conditions made available to the consumer. If this
is not reasonably possible, it will be before the distance agreement
concluded, it is indicated that the general terms and conditions are with the entrepreneur
and they become free of charge as soon as possible at the request of the consumer
sent.
If the remote agreement is concluded electronically, you can deviate from
the previous paragraph and before the distance agreement is concluded, the text of
These general terms and conditions electronically to the consumer ter
decision are made in such a way that it is by the consumer on a
Simple way can be stored on a sustainable data carrier.
If this is not reasonably possible, it will be before the distance agreement
is concluded, it is indicated where of the general terms and conditions
can be taken note of electronically and that it is at the request of the
consumer will become free of electronic or otherwise
sent.
In the event that in addition to these general terms and conditions, also specific product or
service conditions apply, the second and third paragraph of
corresponding and the consumer can in the event of conflicting
general terms and conditions always rely on the applicable provision for him
is the most favorable.
If one or more provisions in these general terms and conditions at any time
be wholly or partly void or canceled, the agreement and
these conditions for the rest and will be in the relevant provision
mutual consultation is immediately replaced by a provision that the scope
Approached as much as possible from the original.
Situations that are not regulated in these general terms and conditions must be
assessed "according to the spirit" of these general terms and conditions.
Ambiguities about the explanation or content of one or more provisions of our
conditions, must be explained "in the spirit" of this general
conditions.

Article 4 - The offer

If an offer has a limited validity period or under certain conditions
happens, this is explicitly stated in the offer.
The range is without obligation. The entrepreneur is entitled to change the offer and
to adjust.
The offer contains a complete and accurate description of the offered
Products and/or services. The description is sufficiently detailed to a good one
assessment of the offer by the consumer. As the
Entrepreneur uses images these are a truthful
Display of the products and/or services offered. Apparent mistakes or
The entrepreneur does not bind apparent errors in the offer.
All images, specifications data in the offer are indication and can be
there are no reason for compensation or termination of the agreement.
Images with products are a truthful representation of the
Products offered. Entrepreneur cannot guarantee that the displayed
Colors exactly match the real colors of the products.
Each offer contains such information that it is clear to the consumer what the
are rights and obligations that are accepting the offer
connected. This concerns in particular:
The price, with the exception of clearing costs and input VAT. This additional
Costs will be for the account and risk of the customer. The mail and/or courier service
will use the special arrangement for items of courier services with regard to the input. This regulation applies when the goods are entered in the
EU country of destination, which is also the case in the present. The post and or or
Courier Service Int the VAT (whether or not together with the charged
Clarification costs) at the recipient of the goods;
any shipping costs;
the way in which the agreement will be concluded and what actions
are needed for that;
whether or not the right of withdrawal applies;
the method of payment, delivery and execution of the agreement;
the period for acceptance of the offer or the period within which the
entrepreneur guarantees the price;
the amount of the rate for remote communication if the costs of the
use of the technology for remote communication are calculated on one
other than the regular basic rate for the used
communication tool;
whether the agreement is archived after the conclusion, and, if so, on which
way it can be consulted for the consumer;
The way in which the consumer, before concluding the agreement, the by
can check information provided in the context of the agreement and
repair if desired;
Any other languages ​​in which, in addition to Dutch, the agreement can
are closed;
The codes of conduct to which the entrepreneur has subjected himself and the way
on which the consumer can consult these codes of conduct electronically;
and
the minimum duration of the distance agreement in the event of a duration transaction.
Optional: available sizes, colors, type of materials.

Article 5 - The Agreement

The agreement is concluded, subject to the provisions of paragraph 4, on the
moment of acceptance by the consumer of the offer and complying with the
thereby set conditions.
If the consumer has accepted the offer electronically, confirms
The entrepreneur immediately receives the receipt of acceptance electronically
of the offer. As long as the receipt of this acceptance is not through the
Entrepreneur has been confirmed, the consumer can terminate the agreement.
If the agreement is concluded electronically, the entrepreneur will meet suitable
technical and organizational measures to protect the electronic
Transfer of data and he ensures a safe web environment. If the consumer
can pay electronically, the entrepreneur will be appropriate for this
take safety measures.
The entrepreneur can - within legal frameworks - inform himself whether the
consumer can meet his payment obligations, as well as all those facts and
factors that are important for a responsible entering into the agreement
Distance. If the entrepreneur has good grounds on the basis of this investigation
not to enter into the agreement, he is entitled to rug an order or
to refuse application or to attach special conditions to the implementation.
The entrepreneur will have the following for the product or service to the consumer
information, in writing or in such a way that it is on a
accessible way can be stored on a sustainable data carrier,
send:
1. The visiting address of the entrepreneur location where the consumer
can go with complaints;
2. The conditions under which and the way in which the consumer of the
can use the right of withdrawal, or a clear report on
being excluded from the right of withdrawal;
3. The information about guarantees and existing service after purchase;
4. The information included in Article 4 paragraph 3 of these conditions, unless the
Entrepreneur has already provided this information to the consumer before the
implementation of the agreement;
5. The requirements for cancellation of the agreement if the agreement
has an expensive of more than one year or is an indefinite duration.
In the event of an endurance transaction, the provision in the previous paragraph is only from
Application to the first delivery.
Each agreement is entered into under the suspensive conditions of
sufficient availability of the products concerned.

Article 6 - right of withdrawal

When purchasing products, the consumer has the option of the agreement
Without giving reasons to be dissolved for 14 days. This cooling -off period
starts on the day after receiving the product by the consumer or a beforehand
designated by the consumer and announced to the entrepreneur
representative.
During the cooling -off period, the consumer will handle the product and the
Packaging. He will only unpack or use the product to that extent as far as
It is necessary to be able to assess whether he wishes to keep the product. If
he uses his right of withdrawal, he will be the product with all delivered
accessories and - if reasonably possible - in the original condition and packaging
return to the entrepreneur, in accordance with the entrepreneur provided
Reasonable and clear instructions.
When the consumer wishes to make use of his right of withdrawal, he is
obliges to make this known within 14 days, after receiving the product
The entrepreneur. The consumer must make it known through a
Written message/e-mail. After the consumer has made known to use
Wanting to make his right of withdrawal, the customer serves the product within 14 days
return. The consumer must prove that the goods delivered are in time
returned, for example by means of proof of shipment.
If the customer has not known after the periods referred to in paragraphs 2 and 3
made use of his right of withdrawal resp. the product not
The purchase is a fact that the entrepreneur has returned.

Article 7 - Costs in case of withdrawal

If the consumer uses his right of withdrawal, the costs are for
returning the products for the consumer's account.
If the consumer has paid an amount, the entrepreneur will do this amount like this
Soon possible, but no later than 14 days after withdrawal, repay. Hereby
is the condition that the product has already been received by the web retailer
Or conclusive proof of complete return can be submitted.

Article 8 - Exclusion of the right of withdrawal

The entrepreneur can exclude the right of withdrawal of the consumer for
products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal
only applies if the entrepreneur clearly applies this in the offer, at least in time for the
concluding the agreement.
Exclusion of the right of withdrawal is only possible for products:
1. Which have been established by the entrepreneur in accordance with specifications
of the consumer;
2. Who are clearly personal in nature;
3. Who cannot be returned by their nature;
4. Who can spoil or agree quickly;
5. Of which the price is bound by fluctuations on the financial market
on which the entrepreneur has no influence;
6. For individual newspapers and magazines;
7. For audio and video recordings and computer software of which the consumer
The seal has broken.
8. For hygienic products whose consumers have the seal
broken.
Exclusion of the right of withdrawal is only possible for services:
1. Concerning accommodation, transport, restaurant company or leisure activities in
perform on a specific date or during a certain period;
2. Whose delivery is with the express consent of the consumer
started before the reflection time has passed;
3. Regarding bets and lotteries.

Article 9 - The price

During the validity period stated in the offer, the prices of the
Products and/or services offered not increased, unless price changes such as
result of changes in VAT rates.
Contrary to the previous paragraph, the entrepreneur can of which the
prices are bound by fluctuations on the financial market and where the
Entrepreneur has no influence on, offering variable prices. This
bondage to fluctuations and the fact that any prices mentioned
Target prices are stated with the offer.
Price increases within 3 months of the conclusion of the agreement
Only permitted if they are the result of legal regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are
Only permitted if the entrepreneur has stipulated this and:
1. These are the result of legal regulations or provisions; or
2. The consumer has the authority to cancel the agreement with
Entrance to the day on which the price increase starts.
The place of delivery takes place on the basis of Article 5, first paragraph, Act on the
Sales tax 1968 takes place in the country where transport starts. In the
This delivery takes place outside the EU. Following from this will continue
the postal or courier service at the customer is entering VAT or clearance costs
ducked. Therefore, no VAT will be charged by the entrepreneur.
All prices are subject to printing and typing errors. For the consequences of
Pressure and typing errors no liability is accepted. With printing and typing errors
the entrepreneur is not obliged to deliver the product according to the incorrect price.

Article 10 - Conformity and warranty

The entrepreneur guarantees that the products and/or services meet the
agreement, the specifications stated in the offer, to the reasonable requirements of
soundness and/or usability and the on the date of the creation of the
Agreement existing legal provisions and/or government regulations. If
agreed, the entrepreneur also guarantees that the product is suitable
For other than normal use.
A warranty provided by the entrepreneur, manufacturer or importer does not affect anything
the legal rights and claims that the consumer under the
can assert an agreement to the entrepreneur.
Any defects or incorrectly delivered products must be done within 14 days after
delivery to be reported to the entrepreneur in writing. Returning of the
Products must be done in the original packaging and in new condition.
The entrepreneur's warranty period corresponds to the factory warranty period.
However, the entrepreneur is never responsible for the final
suitability of the products for each individual application by the consumer,
nor for any advice with regard to the use or application of the
Products.
The warranty does not apply if:
The consumer has repaired and/or edited the products delivered themselves or by
had third parties repaired and/or edited;
The products delivered to abnormal circumstances have been exposed or
are otherwise carelessly treated or contrary to the instructions of
the entrepreneur and/or on the package are treated;
The inadequacy is wholly or partly the result of regulations that the
has stated or will state the government with regard to the nature or quality of the
Applied materials.

Article 11 - Delivery and implementation

The entrepreneur will observe the greatest possible care when it is in
Take a reception and when implementing products.
The place of delivery is the address that the consumer is known to the company
has made.
Taking into account what about this in Article 4 of these General Terms and Conditions
is mentioned, the company will be accepted orders with a competent speed
Perform within 30 days at the latest, unless the consumer has agreed to a
longer delivery period. If the delivery is delayed, or if a
order not or can only be carried out in part, receives the
Consumer of this no later than 30 days after he posted the order.
In that case, the consumer has the right to pay the agreement without costs
dissolving and the right to any compensation.
In the event of dissolution in accordance with the previous paragraph, the entrepreneur will
Consumer paid as soon as possible, but no later than within 14 days after
Dissolution, repay.
If the delivery of an ordered product turns out to be impossible, the entrepreneur will
make an effort to make a replacement item available. At the latest at the
Delivery will be reported in a clear and understandable way that a replacement
Article is delivered. With replacement articles, the right of withdrawal cannot
are excluded. The costs of a possible return shipment are for the account
of the entrepreneur.
The risk of damage and/or loss of products rests with the
entrepreneur until the moment of delivery to the consumer or a previous
designated and announced to the entrepreneur, unless
has been explicitly agreed.

Article 12 - Duration transactions: Duration, cancellation and extension

Notice
The consumer can enter into an agreement that has been entered into an indefinite period of time
extend to the regular delivery of products (including electricity) or
services, cancel at all times with due observance of agreed
cancellation rules and a cancellation period of at most one month.
The consumer can enter into an agreement that has been entered into for a fixed period of time and that
extend to the regular delivery of products (including electricity) or
services, cancel at all times by the end of the fixed duration with
observance of agreed cancellation rules and a cancellation period
from no more than one month.
The consumer can do the agreements mentioned in the previous members:
cancel at all times and are not limited to cancellation at a certain time
Or in a certain period;
at least cancel in the same way as they have been entered into by him;
Always cancel with the same notice period as the entrepreneur has for himself
stipulated.
Extension
An agreement that has been entered into for a fixed period of time and that extends to the
Regularly delivering products (including electricity) or services is allowed
Not tacitly extended or renewed for a certain duration.
Contrary to the previous paragraph, an agreement that is for a fixed period may be
entered into and it is to regularly deliver daily news and weekly magazines
and magazines are tacitly extended for a certain duration of maximum
three months, if the consumer extended this extended agreement by the end of
The extension can cancel with a notice period of at most one month.
An agreement that has been entered into for a fixed period and that is arranged for it
Delivery of products or services, may only be tacitly for an indefinite period
will be extended if the consumer can cancel at any time with a
notice period of at most one month and a notice period of at most three
months in case the agreement is to be arranged, but less than
Once a month, delivery of day, news and weekly magazines and magazines.
An agreement with a limited duration to deliver regularly to an introduction
from day, news and weekly magazines and magazines (test or
Introduction subscription) is not tacitly continued and ends
Automatic after the end of the test or introduction period.
Duration
If an agreement has a duration of more than a year, the consumer may after
one year the agreement at any time with a notice period of at most one
cancel month, unless reasonableness and fairness against cancellation before it
End of the agreed duration.

Article 13 - Payment.

To the extent that it has not been agreed, the consumer must
amounts due to be paid within 7 working days after the start of
the cooling -off period as referred to in Article 6, paragraph 1. In the event of an agreement to the
providing a service, this period starts after the consumer confirmation
received from the agreement.
The consumer has a duty for inaccuracies in provided or stated
to report payment data to the entrepreneur without delay.
In case of consumer default, the entrepreneur has
legal restrictions, the right to make the prior known to the consumer
to charge reasonable costs.

Article 14 - Complaints procedure

Complaints about the execution of the agreement must be complete within 7 days
and clearly defined to the entrepreneur, after the consumer
The defects have found.
Complaints submitted to the entrepreneur are within a period of 14 days
calculated from the date of receipt. If a complaint one
foreseeable longer processing time requires, the entrepreneur within the
term of 14 days answered with a message of receipt and an indication
When the consumer can expect a more extensive answer.
If the complaint cannot be resolved in mutual consultation, a dispute arises
that is susceptible to the dispute scheme.
A complaint does not suspend the entrepreneur's obligations, unless the
Entrepreneur states otherwise in writing.
If a complaint is found to be justified by the entrepreneur, the entrepreneur will
Optionally replace or repair the products supplied free of charge.

Article 15 - Disputes

On agreements between the entrepreneur and the consumer on which this
general terms and conditions, is exclusively Dutch law of
application. Even if the consumer lives abroad.

ARTICLE 16 - CESOP

Due to the measures that will be introduced and reinforced from 2024
With the "Act amending the Taxation Tax Act 1968 (Act for the implementation of the
Payment services Directive) "and thus the implementation of the plant
Electronic payment information system (CESOP) can
Payment service providers register data in the European CESOP system.